Trust Centre FAQs

How does B3Networks ensure the security of my data?

B3Networks safeguards your data with robust encryption for data at rest and for data in transit, strict access controls, continuous monitoring, and regular security assessments. Data is processed lawfully, transparently, and securely, adhering to principles of accuracy, relevance, and retention only as needed. We comply with global standards like ISO 27001 to uphold best practices.

How are Security incidents managed at B3Networks?

We follow a structured incident response process: detect, contain, investigate, resolve, and review. Incidents are handled promptly with clear communication to clients, and lessons learned are integrated to strengthen our security.

Does B3Networks offer encryption for customer data?

B3Networks ensures encryption of customer data at rest and data in transit. Data at rest is encrypted using various tools and managed by the infrastructure provider. Data in transit is encrypted using TLS and trusted security certificates.

How often does B3Networks conduct security assessments?

B3Networks performs quarterly vulnerability scans, annual penetration tests, continuous monitoring, and periodic third-party audits to maintain a resilient security posture.

What certifications does B3Networks hold?

B3Networks holds globally recognized certifications, including ISO 27001 for Information Security Management, ensuring our commitment to maintaining the highest security standards. We are also pursuing SOC 1 Type 2 compliance to further demonstrate our trust and transparency.

Does B3Networks comply with PDPA and other privacy laws?

B3Networks is committed to ensuring full compliance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore, which governs the collection, use, and disclosure of personal data. We implement rigorous processes for data protection, lawful data processing, and responding to data subject requests. Please refer to our Data Policy.

How does B3Networks identify and mitigate emerging risks?

B3Networks continuously monitor the threat landscape, perform regular risk assessments, and leverage advanced tools for threat intelligence. Mitigation strategies are implemented through proactive controls, incident response planning, and continuous improvement of our security posture.

What is B3Networks uptime guarantee?

B3Networks offers a 99.9% uptime guarantee for its services, ensuring reliable and consistent availability. This is supported by our robust infrastructure, redundant systems, and continuous monitoring to minimize service disruptions. Please refer to our B3 SLA policy.

How does B3Networks handle service outages?

B3Networks addresses service outages through a structured incident management process. This includes real-time monitoring, swift escalation to technical experts, transparent communication with affected customers, and detailed root cause analysis to prevent recurrence.

What measures does B3Networks take to prevent data loss?

B3Networks employs regular backups and disaster recovery protocols to prevent data loss. These measures ensure data integrity and availability even during unexpected events.

Does B3Networks offer role-based access controls?

B3Networks provides robust role-based access controls (RBAC) to ensure only authorized personnel can access specific systems and data. This minimizes risks and enforces least-privilege principles.

Are 3rd Party audits conducted on B3Networks systems?

B3Networks undergoes regular third-party audits as part of compliance with standards like ISO 27001. These audits validate the security, availability, and integrity of our systems.